The City of Elkhart offers a variety of services to support residents and maintain the community. Some of the most commonly used services include:

• Brush pickup program (seasonal collection of branches and yard debris)
• Leaf pickup program (seasonal curbside collection by zone)
• Trash and debris removal in public areas such as streets, sidewalks, and alleys
• Pothole repair, street maintenance, and snow removal
• Graffiti removal on public property
• Free smoke detector requests through the Fire Department
• School visits and community outreach programs from City departments
• Reporting non-emergency concerns through MyElkhart311

While the City provides many services, property owners are responsible for maintaining private property, including trash and debris removal. Residents are encouraged to use MyElkhart311 to request services or report concerns so they can be routed to the appropriate department.

How do I check the status or get an update on my 311 request?

You can check the status of your MyElkhart311 request at any time through the MyElkhart311 app or online portal by logging into your account and viewing your submitted requests. You may also follow up by replying to any updates within the request itself.

If you need additional assistance, you can contact 311 Monday through Friday during normal business hours, and a representative will be happy to help review your submission status.

What should I do if I can't reach a City department or have a non-emergency concern?

If you're unable to reach a City department, have questions or concerns, or would like to report a non-emergency issue, we're here to help!

Simply dial 311 if you're calling from within the City of Elkhart, or submit a service request through the MyElkhart311 app or online portal. Whether you need to report a pothole, tall grass, a code concern, a streetlight outage, or another non-emergency issue, 311 will ensure your request is routed to the appropriate department. If you're not sure which department to contact, 311 can also connect you with the right City staff to assist you.

If your situation is an emergency or requires an immediate police, fire, or medical response, always call 911

.